Marroquin Appliances in San Leandro, CA Closed now

Reviews about Marroquin Appliances

• ★ ☆ ☆ ☆ ☆

  August 25, 2019, by Jazmin Aguilera
  This place is horrible. My landlord has used them to replace our aging washer/dryer set and the model they gave us straight up didn't work. We also had to wait for them to give us the lint trap, which took another day and a half for installation. The dial would spin and spin and spin and never stop the cycle. We called and they were gracious and replaced that one again, claiming they had made sure the replacement would work. And it did...for about a month. Then it would spin and spin again and never stop, but only once and a while. Sometimes it would work and sometimes it wouldn't work. We were so frustrated with the whole process of getting replaced yet again that we hoped that the problem would resolve (since the it would only glitch once and a while). Well, it didn't. So we called again about 3 weeks later when it was obvious that the washer just wasn't going to work. They yelled at us for not calling when we first noticed the problem. They tried to make it seem like it was our fault for not telling them in time. Up to that point I was a bit annoyed with them, but since they're used appliances, there is a certain amount of margin of error I was prepared to deal with. What I was NOT prepared to deal with is how rude the man was on the phone. Just excuses about why it was my fault and how I should have called them sooner. Absolutely no accountability for 2 washers IN A ROW that did not work. It's not my fault that you have to replace these washers again and again. If they worked in the first place, you wouldn't have to replace them! So now we're waiting for our 3rd replacement. They've also said "that they will not replace this one" even if it has problems. Ok...so basically they'll give us a bunch of defective washers, and then get mad when we ask for replacements. If this next washer works, I'll update my review, but for now...UGH!