T-Mobile in San Leandro, CA Open now

Reviews about T-Mobile

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  May 12, 2019, by Lea Slavic
  There are two reasons I don't really like going to any T-Mobile at all. 1. Long lines and even looooooonger waiting time. 2. They are unable to fix the receiving of international texts. The first reason (1.) happens in every T-Mobile store I've been so far. Unless you're really lucky and come in on a day when everybody is out of the country/town and has no problems with their carrier. Don't come in the afternoon, or very late afternoon (try early mornings or midday, when people are still working and are not on a break), because it will be packed. After work/dinner is obviously the prime time to come in and deal with the problem/purchase/questions you have. They should be more consistent (sometimes they do that, most of the times they don't) and have a person write your name down at the door so at least you know you're in line and will be served at some point. The second reason (2.) is more of a personal problem, since the rest of the population obviously doesn't care too much about the international texts (hey, I have friends overseas, sorry). I've been to T-Mobile (and their online support) countless times, hoping that this time they will tell me something that will solve the problem. Nope. I gave up on it, cause I was told this was just not going to happen. The staff is very nice and they really are trying, but this is obviously a matter higher up the "food chain" that nobody knows/won't give the answer to. The thing that I don't like is, that even though it's not my mistake, but clearly on their side, they do not offer any kind of compensation for that. Nevertheless the store itself is clean, offers a variety of phone accessories and phones. Another plus side, they are open late - until 9pm.