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Reviews about Walgreens

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  July 16, 2020, by Diane King
  I have been a customer of Walgreens for many years. There had been a few problems in the past like they didnt have an item or, because of a big sale, they had run out. These things happen, when it is an especially great sale and I really want the item I get a raincheck. Because I cant always get out every week (Im disabled) I cannot always pick up the item (with my rain check) right away. This is what happened to lead up to todays really poor customer service for me. On 4/10/17, I went to the Walgreens on Washington Ave. in San Leandro (the store closest to my home that I really like). I was looking for lemon drops. There happened to be a sale on Brachs Lemon Drops (my favorite) that was Buy One and Get One Free. However, there was only one left. I went to the cashier and asked if I could buy this one today, and I get the 'free one' later, when more come in. She failed me in two ways. First, she didnt tell me to save the receipt to show I had purchased one. Second she wasn't clear on the rain check that I was to receive a free brach's lemon drops because they only had one left. Today I went in to the same store and gave them my rain check and asked if I could have a free brach's lemon drops. The cashier called for the manager (whose name I do know.Just that she was a short Asian woman). When the manager saw the rain check she would not honor it. I looked at the rain check and realized the cashier did not specify that I had already purchased one item and that I should receive another item free. Even though I should have had the receipt and took a better look at the rain check, I believe that for a $1.50 item (it was on sale again, this time it was 2@ $3.00), the manager should have for customer service purposes, honored the rain check. I have been in that store many times and have given them a lot of my business. I was deeply insulted and felt like they did not care about me as a customer. That is why I gave such a low rating today. I know there are 'rules' but I worked many years in customer service/relations and know there are always exceptions. An unhappy customer. Diane King*